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Vertek Business assurance [Vba]

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Control | Efficiency | Revenue | Insight

VBA

Vertek Business Assurance is a project-based set of capabilities that provides an integrated, highly effective set of client services spearheaded by an experienced business assurance team to oversee, analyze, identify and correct client/partner conflicts, customer problems of churn or slowed revenue growth, discrepancies in data integrity and root causes of why revenue does not trend with sales efforts, data and forecasts.  Clients will be able to focus on corrective actions in processes, systems, databases and organizations and fine tune critical areas of their business.

Why VBA

• Identify business gaps and issues that directly affect the bottom line
• Oversee and identify conflicts within carrier-to-carrier or other third party partner invoices
• Capture missing accounts, unprocessed disconnects and records fallout
• Recover revenues, baseline costs and conduct margin analysis to positively impact client bottom line
• Resolve problems with high levels of churn, slowed revenue growth and products not meeting forecasts
• Address higher than forecasted credits as percentage of revenue
• Develop models to track high risk customers
• Conduct data audits to understand issues and problems
• Acquire information regarding sales efforts and what impacts revenue streams
• Identify root causes of why revenue does not trend with sales efforts, data and forecasts
• Execute corrective actions to realize the benefits

VBA includes the following services:

• Vertek Revenue Intelligence Center (VRIC)
• Vertek Customer Experience Management (VCEM)
• Vertek Reconciliation Center (VRC)
• Vertek Sales Analytics (VSA)

VRIC Provides

• Data and revenue assurance specialists focused on assessing client revenue operations
• Detailed analysis of financial performance
• Necessary, documented proof to substantiate disputes
• Reconciliation of monthly operating costs and billing
• Customer and product profit and margin analysis
• Ability to manage providers and third party partners and gain insight for future negotiations

VCEM Provides

• Business and data intelligence to piece together disparate information and data from multiple systems such as customer care, billing adjustments and trouble tickets
• Profiles and delivers risk level assessments allowing the client to address churn issues proactively
• Skilled data and financial assurance staff to conduct in-depth research and analysis on credit requests
• Root cause analysis to drive increased business performance and reduced credits

VRC Provides

• Experienced data analyst team with broad understanding of client systems and processes
• Client flexibility to do as much or as little data analysis and corrective action as desired
• Data audits based on working with client to understand the business rules and situation, create the audits, find discrepancies and correct them
• Enhanced evaluation of discrepancies to ensure high impact areas are corrected first
• Feedback on enhancements to client processes to reduce and eliminate future discrepancies

VSA Provides

• Experienced sales analysis team with broad understanding of client systems and processes
• Reporting and analytics in the area of sales to revenue age gap analysis, breakdown by product and
  breakdown by channel, VP, sales director or other relevant organization levels
• Root cause analysis and recommendations impact analysis tying sales and revenue gap to root cause areas
• In-depth root cause analysis for specific accounts and opportunities that exceed acceptable levels
• Visibility into specific areas causing gaps between sold revenue vs. billed
• Trending and breakdown of revenue gap giving business units the ability to fine tune revenue forecasting
• Assurance that sales commission process aligns with true revenue impacting events