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Case Studies

Last Mile & Route Optimization Project

The Business Challenge

Charges for access by suppliers are often our customer’s largest expense item with an estimated $9 billion paid to Incumbent and Competitive Local Exchange Carriers annually. A leading national and multi-national service provider set a goal to lower its annual cost of access by $500 million. To meet its targets, this service provider lowered its payments to outside suppliers by migrating last mile circuits to corporate owned access lines or to lower cost CLECs. They also moved circuits where doing so lowered access mileage expenses.

To support each effort, this supplier required a partner that could effectively project manage the migration of circuits from one network facility to another. This involved data gathering, assessment and validation of circuit opportunities, obtaining customer concurrence, coordination of site surveys, creation of service order requests, tracking and management of order milestones, coordination of circuit cuts, and overall program management.

The Vertek Solution

Vertek was engaged to support these access migration efforts and immediately deployed a team of project managers, process experts, reporting specialists and team leaders. Vertek team members handled all aspects of the roll process, including data validation, obtaining end-customer approval, capacity verification and management, work scheduling with all stakeholders, issue resolution with internal teams, LECs and CLECs, and coordination of final test and turn up. Vertek provided optimization project managers responsible for data validation, capacity verification, and capacity management and issue resolution with LECs, CLECs and internal teams. Vertek also provided daily scheduling of projects for all Vertek and internal Optimization project managers.

The Net Result

In less than 12 months the combined team had rolled over 20,000 EDS1 circuits and over 5,000 DS1  circuits, saving our customer over $25 million in access cost. The success of the “Tail Roll” and “Route Optimization” initiatives continued throughout the next year. In 9 months the team had generated over $7 million in access savings through the Tail Roll initiative by migrating over 10,270 EDS1 circuits and 757 DS1 circuits. The Route Optimization had already generated $75 million in annual savings, with over 37,000 rolls completed. Both programs greatly exceeded internal goals.

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