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Careers: MAnager of service delivery

Vertek is looking for a Manager of Service Delivery. The Manager of Service Delivery is accountable for leading, managing, and developing employees, enabling them to deliver extraordinary customer experiences. People in this role ensure that operational policies and processes are consistently applied and executed to optimize quality, on-time performance, productivity, staff utilization, and to increase levels of employee engagement.

The Manager of Service Delivery is responsible for team management and support including: identifying and hiring of team members, encouraging staff development through coaching and training, performance management, team communication, and the overall team environment. He or she works to be a positive influence and role model for team members and manages change effectively to motivate and retain employees.

The Manager of Service Delivery plans, directs, and assigns team personnel to meet production and project requirements and controls and coordinates the day-to-day operations and activities of his or her staff. Further responsibilities include monitoring and tracking key project milestones (performance against the contract, resources, next steps, issues, risks, contingencies, etc.). The Manager of Service Delivery is also responsible for developing and delivering progress reports, proposals, requirements documentation, and presentations. The Manager of Service Delivery constantly builds, develops, and grows business relationships with Vertek’s clients to ensure the success of his or her project.

The qualified candidate will be able to communicate with Vertek’s clients and all levels of management and company personnel, be able to manage multiple projects and tasks across the work team, prioritize and organize effectively to make decisions, and solve problems while working under pressure. The ideal candidate will have a bachelor's degree or equivalent work experience with project management and/or team leadership experience. Experience in telecommunications is a plus.

Please send your resume to:  HR@vertek.com

Vertek is an Equal Opportunity Employer.